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Disclaimer: The information on this website is not legal or immigration advice. Rather, it is general information on immigration and commonly encountered issues when dealing with citizenship or immigration matters. Using our services is not a substitute for legal or immigration advice from a lawyer or migration agent. eCitizenship is not affiliated with or endorsed by the Office of the Migration Agents Registration Authority, the Department of Home Affairs (‘DHA’) or any other government agency. This service does not provide any legal or immigration advice, services, opinions or recommendations to its users about their possible legal rights, remedies, defences or immigration position. The amount paid is for the use of technological services of this website software only and does not include any immigration or legal advice. Our customer support is for technical and billing difficulties only. Customer support will not answer any legal questions or give legal or immigration advice or assistance. For legal and immigration advice, you will need to contact an immigration lawyer or agent. You can find our refund policy in our Terms of Use. By accessing and using eCitizenship, you are agreeing to this website’s Terms of Use and Privacy Policy. Our purchase price does not include the application or filing fees that may be charged by the DHA or by any other agency. We only offer a comprehensive and easy-to-use online system that allows you to complete your citizenship application quickly and accurately that is ready for you to submit to the DHA.

* Seven (7) Day Money Back Guarantee: If you encounter any problem, contact us immediately and we will resolve the issue within 3 business days upon receipt of your notification. If the problem is not resolved satisfactorily, you will receive a full refund of your money within seven (7) days.

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ABN 35 645 383 277 - AUSTRALIA 2021